Privacy policy

UltraPure® HOCL (Pty) Ltd

Effective Date: 8 October 2026
Last Updated: 8 October 2026

1. Introduction

UltraPure® HOCL (Pty) Ltd ("UltraPure® HOCL", "we", "us" or "our") is committed to protecting the privacy and personal information of our customers, website visitors, business partners and other individuals who interact with us.

We value your trust and recognise the importance of handling your personal information responsibly, securely and transparently.

This Privacy Policy explains how we collect, use, store, disclose and protect your personal information when you visit our website, purchase products through our online store, communicate with us or engage with our services.

We process personal information in accordance with applicable South African legislation, including the Protection of Personal Information Act 4 of 2013 (POPIA).

By using our website or providing personal information, you acknowledge the practices described in this Privacy Policy. Where consent is legally required, we will request it separately.

2. Information We Collect

Depending on how you interact with our website and services, we may collect the following categories of personal information:

2.1 Personal and Contact Information

  • Full name and surname

  • Email address

  • Telephone number

  • Billing and delivery addresses

  • Company name and business contact details, where applicable

2.2 E-Commerce and Transaction Information

When you purchase products through our online store, we may collect:

  • Products purchased and order history

  • Billing and shipping details

  • Payment method and transaction confirmations

  • Order references and invoices

  • Delivery and tracking information

  • Returns, refunds and customer service records

Online payments may be processed through authorised third-party payment service providers. Where applicable, payment credentials are processed by these providers in accordance with their own security and privacy practices.

2.3 Website and Technical Information

When you visit our website, certain information may be collected automatically, including:

  • Internet Protocol (IP) address

  • Browser type and device information

  • Operating system

  • Pages visited and browsing activity

  • Date, time and duration of visits

  • Cookies and similar tracking technologies

2.4 Communications and Enquiries

We may retain information voluntarily submitted through contact forms, emails, customer reviews, product enquiries, complaints and other communications.

If you provide information relating to a medical condition, wound, treatment experience or product safety concern, we will handle that information with additional care and process it only where permitted by applicable law.

We encourage customers not to submit unnecessary sensitive medical or personal information through general website forms.

3. How We Use Your Information

We collect and process personal information for legitimate business purposes, including:

3.1 Processing and Delivering Orders

To:

  • Process and fulfil purchases

  • Verify and administer payments

  • Arrange delivery and shipment tracking

  • Issue invoices and order confirmations

  • Manage returns, refunds and exchanges

3.2 Customer Support

To respond to enquiries, resolve complaints, provide product information and assist customers with their purchases.

3.3 Website Functionality and Improvement

To maintain our website, improve navigation, understand website performance, troubleshoot technical problems and improve our online shopping experience.

3.4 Marketing and Promotional Communications

Where permitted by law, we may communicate information about:

  • New product launches

  • Special offers and promotions

  • Product updates

  • Company news

  • Educational information relating to our products

We will obtain consent for electronic direct marketing where required by POPIA.

Existing customers may receive communications concerning our own similar products where the applicable legal requirements are satisfied.

You may opt out of direct marketing communications at any time using the unsubscribe option or by contacting us.

3.5 Product Quality, Safety and Regulatory Compliance

As a manufacturer of healthcare, personal care and other hypochlorous acid-based products, we may process relevant information to investigate product complaints, maintain quality and safety records, fulfil regulatory obligations and respond to product-related concerns.

3.6 Legal and Administrative Requirements

To comply with applicable legislation, maintain appropriate business records, prevent fraud, protect our legal rights and resolve disputes.

4. Legal Grounds for Processing Information

We process personal information only where a lawful justification exists under POPIA.

Depending on the circumstances, these grounds may include:

  • Your consent

  • The necessity to enter into or perform a contract with you

  • Compliance with applicable legal obligations

  • Protection of your legitimate interests

  • Our legitimate business interests or those of a third party, where legally permitted

Providing information for general enquiries or marketing subscriptions is generally voluntary.

Certain information, such as your name, contact details and delivery address, is necessary to process and fulfil an online order. Without this information, we may be unable to complete your purchase or provide the requested service.

5. Sharing Your Personal Information

We respect your privacy and do not sell personal information to data brokers.

We may share personal information with trusted third parties where reasonably necessary for our business operations, including:

  • Payment service providers: To securely process online transactions.

  • Courier and logistics companies: To deliver orders and provide tracking information.

  • Website and hosting providers: To maintain our website, online store and technical infrastructure.

  • IT and security service providers: To protect our systems and support website operations.

  • Marketing and analytics providers: Where applicable and lawfully authorised.

  • Professional advisers and regulatory authorities: Where required for legal, accounting, compliance or regulatory purposes.

We seek to ensure that service providers handling personal information on our behalf are subject to appropriate confidentiality and data protection obligations.

We will not disclose your personal information to unrelated third parties for their independent marketing purposes without a lawful basis.

6. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve functionality and provide a more convenient browsing and shopping experience.

These may include:

Essential Cookies: Required for core website functionality, including shopping carts, checkout processes, security and account sessions.

Analytics Cookies: Used, where enabled, to understand website traffic, visitor interactions and website performance.

Marketing Cookies: Used, where enabled, to measure advertising performance and deliver relevant promotional content.

You can manage or disable cookies through your browser settings and, where available, our website's cookie preference controls.

Disabling certain cookies may affect website functionality, particularly the shopping cart and checkout process.

Where consent is required for non-essential tracking technologies, we will obtain that consent before activating them.

7. Protection and Security of Personal Information

We take the security of your personal information seriously.

We implement reasonable technical and organisational safeguards appropriate to the nature of the information and associated risks. These may include:

  • Access controls and authentication

  • Secure website connections

  • Appropriate restrictions on access to customer information

  • Security monitoring and system maintenance

  • Confidentiality obligations for authorised personnel

  • Appropriate safeguards when using third-party service providers

Although we take reasonable precautions to protect personal information, no electronic transmission or storage system can be guaranteed completely secure.

Where a personal information security compromise occurs, we will take appropriate corrective action and notify affected individuals and the Information Regulator where required by law.

8. Retention of Personal Information

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, unless a longer retention period is required or permitted by law.

Retention periods may vary depending on the type of information and applicable accounting, tax, contractual, regulatory and product quality obligations.

Once personal information is no longer required and there is no lawful justification for retaining it, we will take reasonable steps to securely delete, destroy or de-identify it.

9. Your Rights Under POPIA

Subject to applicable legal requirements, you have the right to:

  • Access: Request confirmation of whether we hold your personal information and request access to relevant records.

  • Correction: Request correction of inaccurate, incomplete or outdated information.

  • Deletion: Request deletion of information where we are no longer legally entitled or required to retain it.

  • Objection: Object to certain processing activities, including direct marketing.

  • Withdrawal of Consent: Withdraw previously provided consent where consent forms the basis of processing.

  • Complaints: Lodge a complaint with the South African Information Regulator if you believe your personal information has been processed unlawfully.

To exercise any of these rights, please contact us using the details provided in Section 14.

We may request reasonable proof of identity before processing a request to protect your information against unauthorised disclosure.

10. International Transfers of Personal Information

Certain service providers supporting our website, e-commerce store, cloud infrastructure or business operations may process or store information outside South Africa.

Where personal information is transferred internationally, we will ensure that the transfer complies with POPIA and that an appropriate legal basis or data protection safeguards apply.

11. Children's Privacy

Our website and e-commerce store are intended primarily for adult customers.

Although certain UltraPure® HOCL products may be designed for use by children or infants, purchases should be made by an adult or an appropriately authorised person.

We do not knowingly collect or process children's personal information without an appropriate legal justification or the consent of a competent person where required.

If you believe a child has submitted personal information without appropriate authorisation, please contact us.

12. Third-Party Websites

Our website may contain links to external websites, retailers, distributors or social media platforms.

These websites operate independently and may have their own privacy policies and data handling practices.

UltraPure® HOCL is not responsible for the privacy practices of independent third-party websites.

We encourage users to review the applicable privacy policies before providing personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legislation, business operations, website functionality or data protection practices.

Any revisions will be published on our website with an updated effective date.

Where required by law, we will provide additional notice or obtain consent for material changes affecting the processing of personal information.

We encourage visitors to review this policy periodically.

14. Contact Information

For questions, concerns or requests relating to this Privacy Policy or the processing of your personal information, please contact:

UltraPure® HOCL (Pty) Ltd

Company Registration Number: 2016/364063/07

Email: info@ultrapuregreen.com

Telephone: +27 71 317 2286

Physical Address: [Insert current company physical address]

Website: [Insert new website URL]

Privacy Enquiries: Attention: Information Officer

We will endeavour to respond to privacy-related enquiries and requests within a reasonable period and in accordance with applicable legislation.

15. Complaints to the Information Regulator

If you are dissatisfied with how we have handled your personal information, you may lodge a complaint with the Information Regulator of South Africa.

Information Regulator (South Africa)

Website: www.inforegulator.org.za

Email: POPIAComplaints@inforegulator.org.za

Telephone: 010 023 5200

UltraPure® HOCL (Pty) Ltd — All Rights Reserved.

Committed to protecting your privacy and maintaining your trust.