Terms of service

UltraPure® HOCL (Pty) Ltd

Effective Date: 8 October 2026
Last Updated: 8 October 2026
Website: www.ultrapurehocl.com

1. Introduction

Welcome to UltraPure® HOCL.

This website is owned and operated by UltraPure HOCL (Pty) Ltd ("UltraPure® HOCL", "we", "us" or "our"), a company registered in the Republic of South Africa.

These Terms & Conditions ("Terms") govern your use of www.ultrapurehocl.com ("Website"), including browsing our product catalogue, accessing information, creating a customer account and purchasing products through our online store.

We are committed to providing customers with a secure, transparent and reliable shopping experience.

Please read these Terms carefully before placing an order.

By placing an order and accepting these Terms during checkout, you agree to the conditions applicable to your purchase.

Your use of the Website is also subject to applicable laws. Nothing in these Terms limits rights granted under South African consumer protection legislation.

2. Company Information

In accordance with applicable South African e-commerce legislation, our business details are:

Registered Company Name: UltraPure HOCL (Pty) Ltd
Trading Name: UltraPure® HOCL
Company Registration Number: 2016/364063/07
Country of Registration: Republic of South Africa
Registration Authority: Companies and Intellectual Property Commission (CIPC)

Physical Address:

Riversands I-Hub, Unit 16, Block 3, Ext 15
8 Incubation Drive, Riverside View
Fourways, Midrand, 2021
South Africa

Website: www.ultrapurehocl.com
Email: info@ultrapurehocl.com
Telephone: [Insert confirmed business telephone number]

Directors / Office Bearers: [Insert names of registered directors or applicable office bearers]

Address for Service of Legal Documents: [Confirm designated legal service address]

Information about applicable industry memberships, accreditation bodies and codes of conduct will be made available on the Website as required by law.

3. Products and Product Information

UltraPure® HOCL develops, manufactures and supplies hypochlorous acid-based products for applications that may include wound care, personal care, hygiene and veterinary care.

Products displayed on our Website may include the Noxmaria® range and other products manufactured or distributed by UltraPure® HOCL.

We endeavour to provide clear and accurate product information, including applicable:

Product descriptions and intended uses
Available sizes and packaging
Ingredients or composition
Usage instructions and precautions
Storage requirements
Pricing and availability

Product images are provided for identification and illustration. Minor differences in packaging appearance may occur due to product updates, provided these do not materially alter the product supplied or misrepresent its characteristics.

Product formulations, specifications, labelling and packaging may be updated as part of our quality management and continuous improvement processes.

We will not knowingly substitute a materially different product without appropriate disclosure and any consent required by law.

The information provided on the Website must be read together with the instructions, warnings and labelling supplied with each product.

4. Appropriate Product Use and Medical Information

Certain products offered by UltraPure® HOCL are intended for healthcare or personal-care applications.

Customers are responsible for reading and following the applicable product labelling, instructions for use, precautions and storage requirements.

Products must be used only for their stated intended purposes and in accordance with applicable instructions.

Where a product is designated for professional use, it should be used only by appropriately qualified or authorised persons.

Veterinary products are intended for animal use and must not be substituted for products intended for human use.

Information provided on the Website is intended to help customers understand our products and their appropriate applications.

General educational content does not replace individualised medical advice, diagnosis or treatment from a qualified healthcare professional.

Customers should seek appropriate professional advice where necessary, particularly in cases involving serious wounds, infections, eye injuries, persistent symptoms or underlying medical conditions.

Customers should discontinue use and seek appropriate advice if they experience an unexpected adverse reaction.

Nothing in this section limits our responsibilities for product safety, approved intended uses, accurate labelling or statutory consumer protections.

5. Eligibility and Customer Accounts

To place an order through our online store, you must be at least 18 years old or have the necessary consent and legal capacity to enter into the transaction.

Customers may be permitted to purchase products as guests or through registered customer accounts, depending on available Website functionality.

Where customer accounts are offered, you agree to:

Provide accurate and current information.
Maintain the confidentiality of your login credentials.
Notify us promptly of suspected unauthorised account access.
Avoid using another person's account without permission.

We may reasonably suspend or restrict an account where necessary to investigate suspected fraud, protect Website security or prevent unlawful activity.

Such actions will be taken fairly and in accordance with applicable law.

6. Prices and Product Availability

Unless otherwise indicated, prices displayed on the Website are expressed in South African Rand (ZAR).

Prices will include VAT where applicable, and all applicable taxes, delivery costs and mandatory charges will be disclosed before an order is submitted.

Product availability is subject to stock levels and any applicable supply or regulatory restrictions.

We endeavour to ensure that all published prices and product details are accurate.

If an obvious pricing or technical error occurs, we will contact affected customers promptly and explain the available options.

Where an order cannot lawfully or reasonably be fulfilled because of such an error, we will handle the matter in accordance with applicable consumer protection legislation and provide any refund due without an unlawful penalty.

We may update product prices and promotions prospectively, but changes will not retrospectively alter the agreed price of an accepted order.

7. Placing an Order

Customers can place orders through the Website using the available checkout process.

Before submitting an order, customers will be given an opportunity to:

Review the products and quantities selected.
Confirm billing and delivery details.
Review the total purchase price, including applicable delivery costs and taxes.
Correct errors or remove products.
Withdraw from the transaction before final submission.

After an order is submitted, we will issue an electronic acknowledgement or order confirmation.

An automated acknowledgement confirms that your order has been received. An order becomes contractually accepted when we expressly confirm acceptance or dispatch the products, whichever occurs first.

All orders remain subject to applicable legal requirements, stock availability, payment authorisation and reasonable verification procedures.

Where we cannot accept or fulfil an order for a legitimate reason, we will notify you promptly and arrange any refund due in accordance with applicable law.

We reserve the right to decline or investigate transactions reasonably suspected of fraud, unauthorised payment activity or unlawful conduct.

8. Payment Terms and Security

Payment must be made using one of the payment methods displayed during checkout.

Available payment methods may include bank cards, electronic funds transfers or other supported payment options.

Payments may be processed by authorised third-party payment service providers.

We use payment arrangements and reasonable technical security measures appropriate to the nature of the transaction, as required by applicable law.

Customers are responsible for ensuring that they are authorised to use their selected payment method.

Orders may be subject to reasonable payment verification before dispatch.

We do not knowingly request customers to disclose card PINs or banking passwords by email.

If a payment is unsuccessful, the order may remain unconfirmed until payment is completed.

Any suspected unauthorised transactions should be reported to the relevant financial institution and to our customer support team.

Additional information about our handling of personal and payment-related information is available in our Privacy Policy.

9. Delivery and Shipping

We aim to process and dispatch orders efficiently, subject to stock availability and payment verification.

Available delivery locations, shipping methods, delivery charges and estimated fulfilment or delivery timeframes will be communicated through the Website or checkout process before purchase.

Delivery estimates may be affected by factors including courier operations, public holidays, remote locations and circumstances beyond our reasonable control.

Unless a different period is agreed, orders will be fulfilled within the statutory period prescribed by the Electronic Communications and Transactions Act.

If an order cannot be fulfilled within the agreed or statutory period, customers will be entitled to the applicable cancellation and refund remedies.

Customers must provide accurate and complete delivery information.

Where additional delivery costs arise because of incorrect information provided by a customer or an unsuccessful delivery attempt attributable to the customer, reasonable additional charges may apply where permitted by law.

Risk of loss or damage remains with the responsible supplier until delivery to the customer or another person authorised to receive the goods, as required by applicable law.

If your order is lost or damaged in transit, please contact us so that we can investigate and arrange an appropriate resolution.

10. Order Cancellations, Returns and Refunds

We aim to manage cancellations, returns and refunds fairly, transparently and in accordance with applicable consumer protection laws.

For qualifying online transactions, customers may exercise the seven-day cooling-off right provided under Section 44 of the Electronic Communications and Transactions Act, subject to the exclusions prescribed by law.

Customers may also have statutory rights relating to defective, unsafe, incorrectly supplied or otherwise non-conforming goods.

Because certain UltraPure® HOCL products are hygiene-sensitive healthcare and personal-care consumables, discretionary returns of opened, used or tampered products may be restricted where legally permitted.

These restrictions do not override statutory consumer rights.

Full details of return eligibility, refund processing, return shipping costs and applicable procedures are provided in our separate Returns & Refunds Policy, available on the Website.

In the event of a conflict between this section and mandatory consumer protection legislation, the legislation will prevail.

11. Product Quality and Warranty Rights

UltraPure® HOCL is committed to maintaining appropriate product quality and safety standards.

Products are supplied subject to all warranties and protections provided by applicable South African law.

Under Section 56 of the Consumer Protection Act, qualifying consumers may return goods that fail to meet the applicable statutory quality standards within six months of delivery and exercise the remedies provided by law.

These rights are additional to any express written product warranty that may be provided.

Our statutory obligations are not excluded by any statement concerning manufacturing quality, storage conditions or product characteristics.

Where applicable, product complaints will be assessed using relevant batch records, traceability information and quality management procedures.

Customers should follow product storage and handling instructions to help maintain product integrity.

Damage caused solely by improper use, unauthorised alteration or inappropriate storage after delivery may affect a claim where permitted by law.

This does not affect rights arising from an existing product defect, inadequate warnings or other legally actionable product safety concerns.

12. Product Safety, Complaints and Recalls

Product safety is a priority at UltraPure® HOCL.

Customers are encouraged to report suspected product defects, contamination, adverse reactions or other safety concerns promptly to info@ultrapurehocl.com.

We may request reasonable information, such as the product name, batch number, expiry date, photographs or a description of the incident, to assist with quality and safety investigations.

Where necessary, UltraPure® HOCL may initiate corrective actions, product safety notices, withdrawals or recalls in accordance with applicable regulatory requirements.

Customers should comply with applicable recall instructions and discontinue use of affected products where directed.

Appropriate statutory remedies will remain available to affected consumers.

13. Promotions, Discounts and Promotional Codes

From time to time, UltraPure® HOCL may offer promotional pricing, discount codes, special offers or limited-time campaigns.

Promotions will be subject to any clearly disclosed offer-specific terms, including applicable eligibility requirements, validity periods or usage limits.

Unless otherwise stated, promotional codes cannot be combined with other offers.

We may decline the use of expired, invalid, unlawfully obtained or fraudulently applied promotional codes.

Where a promotion has been incorrectly advertised or administered, we will address the matter fairly and in accordance with applicable consumer protection legislation.

Promotions may not be altered retrospectively in a manner that unlawfully prejudices customers who have already completed qualifying purchases.

14. Intellectual Property and Trademarks

All content on the Website, including text, graphics, photographs, product descriptions, educational materials, logos, branding, layout and other original materials, is owned by or licensed to UltraPure® HOCL unless otherwise stated.

UltraPure®, Noxmaria® and other applicable brand names, product names and associated marks are protected by relevant intellectual property rights.

Certain products and manufacturing technologies may also be protected by patents or other intellectual property rights.

Nothing on the Website grants visitors or customers a licence to use, reproduce, modify or commercially exploit our trademarks, proprietary materials or other protected intellectual property without appropriate written authorisation.

Visitors may access and use publicly available Website content for lawful personal and informational purposes.

Unauthorised commercial reproduction, misrepresentation or infringement of our intellectual property is prohibited.

15. Resale, Repackaging and Product Integrity

Products supplied by UltraPure® HOCL must not be misrepresented, adulterated or relabelled in a way that could compromise their safety, identity, quality or regulatory compliance.

Customers may not falsely represent themselves as authorised distributors, agents or representatives of UltraPure® HOCL.

Commercial arrangements involving private labelling, repackaging, decanting, authorised distribution or the use of our trademarks require any appropriate separate agreement and regulatory authorisation.

These provisions do not prohibit lawful resale or other activities protected by applicable law.

Businesses seeking wholesale supply or distribution arrangements should contact us directly.

16. Website Use and Prohibited Activities

Customers and visitors agree to use the Website lawfully and responsibly.

The following activities are prohibited:

Attempting unauthorised access to Website systems, accounts or customer information.
Introducing malicious software or interfering with Website security.
Using the Website for fraudulent or unlawful transactions.
Impersonating another individual, organisation or authorised representative.
Commercially reproducing Website content without appropriate permission.
Providing knowingly false or misleading information in transactions.
Using automated systems to extract substantial Website content in violation of applicable law or our intellectual property rights.

We may take reasonable measures to protect our Website and customers against unlawful or harmful activities.

17. Privacy and Personal Information

We respect the privacy and confidentiality of customer information.

Personal information collected through our Website is processed in accordance with applicable South African data protection legislation, including the Protection of Personal Information Act 4 of 2013 (POPIA).

We may collect and process information necessary to administer accounts, process purchases, fulfil deliveries, provide customer support, maintain appropriate records and meet legal or regulatory obligations.

Where required, we will obtain appropriate consent for electronic direct marketing.

Further information is provided in our separate Privacy Policy, available on the Website.

Customers may contact info@ultrapurehocl.com regarding privacy-related questions or requests.

18. Third-Party Services and External Links

Our Website may contain links to independent third-party websites or make use of third-party services, including payment processors, delivery providers and other technical service providers.

These third parties may operate under their own applicable terms and privacy policies.

We are not responsible for independent third-party content or services beyond the responsibilities imposed on us by applicable law.

Our use of third-party service providers does not remove our statutory responsibilities to customers.

We encourage customers to review third-party terms where relevant.

19. Website Availability and Technical Issues

We endeavour to maintain a reliable, secure and accessible Website.

However, access may occasionally be interrupted by maintenance, upgrades, network disruptions or technical faults.

We may temporarily restrict Website functionality where reasonably necessary to resolve security or operational issues.

We do not guarantee uninterrupted availability of the Website.

Where technical failures affect an order or payment, we will take reasonable steps to investigate and resolve the issue.

Nothing in this section excludes responsibility for losses or remedies that cannot lawfully be excluded.

20. Limitation of Liability

UltraPure® HOCL seeks to provide accurate product information, safe products and reliable services.

To the extent permitted by applicable law, we are not responsible for losses arising solely from circumstances beyond our reasonable control, a customer's misuse of a product contrary to adequate instructions and warnings, or unauthorised interference with Website systems by third parties.

We do not exclude liability for our own unlawful conduct, defective or unsafe products, inadequate product safety warnings, or any other liability that cannot legally be limited or excluded.

In particular, nothing in these Terms excludes or restricts rights or remedies under the Consumer Protection Act, including those relating to product safety and liability for harm caused by goods.

Any limitation of liability in these Terms applies only to the extent that it is lawful, fair and enforceable.

21. Events Beyond Our Reasonable Control

We will not be considered in breach of an obligation to the extent that performance is prevented or delayed by an event genuinely beyond our reasonable control, subject to applicable law.

Such events may include major infrastructure failures, natural disasters, significant transport disruptions, civil emergencies or other extraordinary circumstances.

Where such an event materially affects an order, we will endeavour to notify affected customers and communicate the available options.

Applicable statutory cancellation and refund rights remain unaffected.

22. Complaints and Dispute Resolution

We value customer feedback and aim to resolve concerns fairly and efficiently.

If you experience a problem with an order, product or service, please contact our customer support team at:

info@ultrapurehocl.com

Please provide relevant information, including your order number, product details and a description of the issue.

We will investigate complaints within a reasonable period and endeavour to reach a fair resolution.

Where a complaint cannot be resolved directly, customers may approach an appropriate consumer protection body or dispute-resolution service.

Depending on the nature of the complaint and applicable jurisdiction, these may include:

Consumer Goods and Services Ombud (CGSO)
Website: www.cgso.org.za
Telephone: 0860 000 272

Customers may also pursue applicable remedies through the National Consumer Commission or other legally competent bodies.

Nothing in these Terms prevents customers from exercising their lawful rights to approach the appropriate regulator, ombud or court.

23. Governing Law and Jurisdiction

These Terms are governed by the laws of the Republic of South Africa.

Any dispute arising from the use of the Website or a transaction conducted through it will be subject to the jurisdiction of the appropriate South African court or other competent dispute-resolution body, subject to applicable consumer rights.

For international customers, mandatory consumer protection laws that lawfully apply to their purchases remain unaffected.

24. Wholesale and Business Transactions

These Terms primarily govern use of the Website and purchases through the online store.

Separate written agreements may govern wholesale supply, distribution, private labelling, institutional procurement or other business-to-business arrangements.

Where a separate written agreement applies to a transaction, that agreement will govern the relevant commercial arrangements to the extent permitted by applicable law.

Statutory rights that cannot lawfully be excluded remain unaffected.

25. Amendments to These Terms

We may update these Terms periodically to reflect changes in legislation, Website functionality, product offerings or business operations.

Revised Terms will be published on the Website with an updated effective date.

Changes will apply prospectively and will not retrospectively alter existing purchase agreements or diminish accrued statutory consumer rights.

Customers are encouraged to review the current Terms when placing new orders.

26. General Provisions

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent legally permissible.

Our failure to enforce a particular provision on one occasion does not automatically constitute a waiver of our right to enforce it subsequently.

These Terms should be read alongside the Website's Privacy Policy, Returns & Refunds Policy and applicable Shipping & Delivery information.

Where any provision conflicts with mandatory South African consumer protection legislation, the applicable legislation will prevail.

A copy of these Terms may be saved, downloaded or printed for future reference.

27. Order Records and Electronic Communications

By placing an order, you agree to receive necessary transactional communications electronically, including order confirmations, payment notifications, invoices, delivery updates and information concerning your purchase.

These communications are separate from optional marketing communications.

Order confirmations and relevant transaction details will be provided electronically using the contact information supplied at checkout.

We maintain transaction records for applicable accounting, tax, legal and regulatory purposes, generally for at least five years, subject to relevant retention requirements.

Customers may request a copy of their available transaction records during the applicable retention period by contacting info@ultrapurehocl.com, subject to reasonable identity verification.

28. Contact Us

For general enquiries, customer assistance or questions regarding these Terms & Conditions, please contact: